We appreciate the chance of serving our clients and guarantee that each of them will meet a personal approach and high quality service from us. We understand that a satisfied customer will keep ordering with us, so we introduced an almost perfect quality control service. We test all products that we sell, provide best storage conditions and maintain smooth and fast order processing.
If you have any questions about our service and products, please, feel free to ask customer support. Our business is transparent and operators can answer almost any question.
However if you have doubts in quality and effect of our products we guarantee all our customers full refund including shipping and handling fees. There is no time limit for applying for a refund; it takes about two weeks for the money to appear on your account.
There are only few cases in which we don’t see any reasons for a refund:
- Order wasn’t delivered, because the customer provided a wrong shipping address, didn’t meet the courier and/or pick it at the local post office.
- The products got spoiled as the customer didn’t follow the storing rules (all products should be kept in a dry cool place away from direct sunlight).
If you want to get you order refunded, please, contact us.